Subtract damage cost from automatic damage deposit
  1. Log in to your account.
  2. If you have more than one listing, select the listing you wish to claim damage on.
  3. Click Reservation Manager in the left navigation menu.
  4. Click Payments.
  5. Choose the correct traveller payment.
  6. Scroll down to Damage Protection.
  7. Under the deposit total, click Actions.
  8. Click Report Damage.
  9. Enter the amount of money you would like to withhold from the damage deposit. This cannot exceed the amount paid by the traveller.
  10. Describe the damage in the box below. This will not be sent to the traveller, but is helpful for your record keeping.
  11. Click Report Damage.
The money will be deposited into your account in 3-7 business days. The remainder of the funds will be refunded to the traveller. The traveller will receive an email notifying them of the refund. We also recommend calling them to explain any withheld funds.

If you need additional time to report damage, you can also delay the refund.

Delay automatic damage deposit refund
  1. Log in to your account.
  2. If you have more than one listing, select the listing you wish to delay the refund on.
  3. Click Reservation Manager in the left navigation menu.
  4. Click Payments.
  5. Choose the correct traveller payment.
  6. Scroll down to Damage Protection.
  7. Under the deposit total, click Actions.
  8. Click Delay Refund.
  9. In the pop up window, click Delay Refund.
This option will delay the refund an additional seven days from the currently scheduled date. We highly recommend that you reach out to your traveller and let them know you are still assessing damage.